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Frequently Asked Questions and Solutions
How to verify profile information?
Go to your personal dashboard and click "Profile Verification". Upload clear photos of your ID document, selfie, and address confirmation. Processing typically takes 6 to 24 hours.
What payment methods do you accept?
We support various payment systems including e-wallets, bank transfers, major credit cards, and popular Ukrainian services. All transactions are protected with modern encryption.
How long does withdrawal take?
Standard withdrawals are processed within 15 minutes to 4 hours, depending on the payment method. VIP clients receive expedited processing for faster access to funds.
How to activate welcome bonuses?
New users can activate welcome offers by making their first deposit and using the appropriate promo code during the transaction. Check our promotions page for active bonuses.
What to do if I need help with gaming control?
We support responsible entertainment. Contact our team to set spending limits, gaming breaks, or account restrictions. Professional support resources are also available.